Sunday - November 19

All presentations posted below are in pdf format. If you presented at the Housing Central 2017 Conference and don't see your presentation listed below, please contact

8:30 AM - 10:00 AM

Sunday Morning Plenary

11/19/2017 8:30 AM - 11/19/2017 10:00 AM

10:15 AM - 5:00 PM

S06: Ready, Set, Build!

This session is currently full. This is a full day session.
This session runs from 10:15 - 5:00 Have you seen the need for more affordable housing options in your community? Do you have an idea, a building site and the commitment of your Board but not sure how to get started? If you are considering building or redeveloping affordable housing in your community, Ready, Set, Build! is for you. RSB! is a blended course, consisting of an online component and a face-to-face session, that will walk you through the development process. BCNPHA has been successfully delivering RSB! for many years and has helped numerous non-profit housing providers with their building projects. Note: participants will be required to do reading in advance; instructions will be sent out to participants prior to this face-to-face session.
Alice Sundberg
11/19/2017 10:15 AM - 11/19/2017 5:00 PM
S06 - Alice Sundberg - RSB
(Adobe PDF File)
S06 - Rob Jaswal - RSB
(Adobe PDF File)

10:30 AM - 12:00 PM

S01: Strengthening Your Board

Board members have responsibilities, legal obligations, duties, rights, and defined as well as optional roles. By the end of this introductory session you'll be able to describe the legal duties and obligations of board members, explain the rights and responsibilities of board members, identify the six primary board governance responsibilities and discuss the roles of governance teams. A board audit worksheet will be supplied. Attendees of this session will qualify for a 25% discount to BCNPHA’s online Board Governance course.

Marsha Goldford, Director, Training & Development/Independent Consultant
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S02: The Case for Diversity in Communities and Housing

Research consistently shows there are many benefits to diversity in communities, and this extends to housing. Join researcher Michael Bach and individuals of diverse backgrounds as they share findings, first-hand experiences of living in inclusive communities and pose provocative questions for group reflection, discussion and debate.

 Michael Bach, PhD, Managing Director, IRIS – Institutes for Research and Development on Inclusion and Society, with a panel of citizens with experience in diverse communities
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S03: Cultivating Resilient and Creative Teams

Choosing a professional career focused on making the world a better place is deeply personal and purposeful. And yet, when we bring our hard-won convictions and values to work, how do we avoid the challenges of burnout and compassion fatigue? How can we work with corrosive team environments or inconsistent leadership? How can we nurture and protect ourselves — and our colleagues — in working environments that are intense and scrappy? This workshop explores these themes and suggests positive pathways forward.

Ross Laird, Consultant - Professional Development, Laird Associates
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S04: New Kids on the Block

This session will take you on a step-by-step journey through affordable housing developments. Hear first-hand from proponents and experts on: Where do I start? Who do I bring to the table to take my project to the next level? What are the main hurdles I will face? Three projects will be showcased, each focusing on different resources and expertise. Participants will be able to engage in interactive conversations. Join us as you plan your next steps.

Wendy Tse, Planner 1, Community Development City of North Vancouver; Andrew Hungerford, Partner, Hungerford Properties; Brenda L. Plant, Executive Director, Turning Point Recovery Society, and Sandra Marquis, Board Member, Ladysmith Resources Centre Association
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S05: Inclusion and Engagement

Join housing researchers for presentations & discussion on
-Lessons learned: Integrating housing first into a peer-led sex work organization.
-Engaging people with a lived experience of homelessness. 
-Making a house a home: Aboriginal engagement and housing design in BC. 
-Improving experiences in Vancouver winter shelters: an interdisciplinary investigation.

Presenters: Leah Shumka, Instructor, Gender Studies, University of Victoria; Rachel Phillips, Executive Director, PEERS; Lani Brunn, Social Planner, CitySpaces Consulting, Marika Albert, Executive Director, Community Social Planning Council of Greater Victoria; Alison Butler, BC Priorities Project, Simon Fraser University; Adam Maitland, Intern Architect AIBC; Katie Tweedie, Master of Social Work student, UBC
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S07: Keep Track of the Important Stuff in a Multifaceted Job

In this practical interactive workshop, participants will learn techniques that veterans in the field use to keep all the balls they are juggling not just in the air but under control. Building on the work of David Allen and his art of stress-free productivity, we’ll explore the ways to get things done in a timely and efficient manner. Participants will develop their own template for an easy desktop guide for their daily use as well as examine some smart phone apps.

Laurie Mueller, Consultant, Laurie Mueller Consulting
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S08: How to Effectively House Youth

Over the past two years, Ready to Rent has educated over 600 young people about how to find and keep housing. This session will review what is happening with youth in today’s housing market, the challenges they face, and the key role housing providers and landlords have in housing youth and preventing homelessness. Participants will share and develop different strategies to effectively house youth, from applications to expectations and from managing shared living to transitioning to new housing.

Kate Lambert, Strategic Program Manager, Ready to Rent BC and Christina Grammenos, Community Engagement Coordinator, Aunt Leah’s place
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S09: RTB Dispute Resolutions - A step-by-step approach

The Residential Tenancy Branch Dispute Resolution Process can be confusing and intimidating if you are not familiar with it. Let us take you through the steps to understand what is expected of you. We’ll cover the timing of the application, collecting and submitting evidence, presenting at the hearing and what to do with the results. Learn about the RTB’s redesigned Online Application tool. We’ll show you the full process so you can take away the knowledge to present your case with the professionalism that is expected of landlords.

Yvonne Blair, Manager of Tenant Relations, Raymond Moss, Director of Operations, Greater Victoria Housing Society; and Rich McLay, Director of Innovation and Continuous Improvement, Residential Tenancy Branch and Alexis Gordon, Policy Analyst, Residential Tenancy Branch
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S10: New Options in Temporary Housing

This session provides an overview of lessons learned from the completion of the City of Vancouver's first temporary modular housing pilot project at 220 Main St., and Chimo’s Vacant House Project, a low-barrier, innovative temporary housing solution. Learn about these temporary housing programs, their objectives and ongoing operations, as well as the challenges and opportunities of expanding beyond the pilot.

Liza Jimenez, City of Vancouver; Kenny Gilbertson, Development Manager, Vancouver Affordable Housing Agency; Jodi Sturge, Director, Non-market Operations, City of Vancouver, and Diane Sugars, Executive Director, Chimo Community Services and Diane Sugars, Executive Director, Chimo Community Services.
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S11: Operational Excellence Through Financial Reporting

This interactive session is focused on providing best practice tools and processes to improve the usefulness of financial reporting. The workshop will assist in improving operational decision making, managing, and identifying organizational risks, which will aid in discharging director responsibilities. Facilitated by BDO Canada LLP professionals, participants will review three scenarios: analyzing the budget; cash flow projections, including capital replacement; and identifying organizational strength and risk.                                                                                      

Presenters: William King, Partner, BDO Canada LLP; and Paul Fripp, Senior Manager, BDO Canada LLP
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

S12: Maintaining & Preserving Housing Stock Asset Management

This session is currently full.
Regardless of the number of units or size of the operator, asset management is an integral part of operating affordable housing. Learn some unique insights and perspectives around the important role that asset management plays in affordable housing.

Presenter: Draven Darkke, Director of Asset Management, M’akola Housing Society 
11/19/2017 10:30 AM - 11/19/2017 12:00 PM

12:00 PM - 2:00 PM

Lunch Plenary with Keynote Shane Koyczan

11/19/2017 12:00 PM - 11/19/2017 2:00 PM

2:00 PM - 3:15 PM

S13: Board Chair & ED Relationship: Roles & Responsibilities

Effective working relationships between the board and executive director are key to good governance and solid operations, but building that requires intentional effort. This workshop will explore the roles and responsibilities of the executive director and the board chair, both in theory and in practice, by combining Vantage Point facilitators and a non-profit to discuss the development of an effective working relationship in a well-governed organization. This is an advanced board governance session.

Presenters: Kaye Melliship, Executive Director, Greater Victoria Housing Society; Scott Garman, Board Chair, GVHS; and Marie-Claire Seebohm, Facilitator, Vantage Point
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S14: Preparing for an Expiring Operating Agreement

Join BCNPHA, BC Housing and non-profit housing providers who have experienced the expiry of their operating agreements to discuss how to ensure your building is viable post-expiry. Pre-expiry planning, tenant and stakeholder engagement and reviewing rent structures are all important steps in preparing for expiry. Tips and tricks for each of these steps will be provided to session participants.

Presenter: Malachy Tohill, Regional Director, BC Housing; Jennifer (Fox) Helmy, Chief Operating Officer, M'akola Housing Society and Jill Atkey, Managing Director, BCNPHA
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S15: Collaboration of NPOs to Deliver Better Value

Is your organization exploring alternative ways to grow and/or deliver better value? We will explore various methods of collaboration to: improve overall service to public and reduce administrative costs; understand different types of collaboration to consider and pros/cons of each; understand key components of a business plan; typical challenges and areas that need additional planning; and change management considerations.

Presenters: Kristine Simpson, Partner, BDO Canada LLP; and Shayne Williams, Executive Director, Lookout Housing & Health Society.
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S16: Ensuring Affordability in Transit-Oriented Locations

In 2016 Metro Vancouver, BCNPHA, TransLink, BC Housing and Vancity credit union began a study into the value of affordable housing near transit, and the tools to help make affordable rental housing projects financially viable in transit-oriented locations across Metro Vancouver and beyond. Join us for an engaging dialogue about the study’s findings, as well as how government, non-profits and the private sector can help ensure affordable housing is located close to transit to improve mobility, affordability and quality of life for low-income households.

Presenters: Brian Clifford, Policy Manager, BCNPHA and Raymond Kan, Senior Regional Planner, Metro Vancouver Housing Corp.
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S17: Data, Measures and Cool Maps

Join housing researchers for presentations & discussion on:
-Enhancing homeless counts: Reflections on the adoption of new strategies for the 2017 homeless count in Metro Vancouver. 
-What makes a home? Reconsidering dwelling standards from multiple perspectives. 
-What can data tell us about housing in Vancouver?

Presenters: Erika Sagert, Policy Analyst, BC Non-Profit Housing Association; Nathan Lauster, Associate Professor, Sociology, UBC; Matt Thomson, Community Housing Lead, Urban Matters and Jens von Bergmann, Ph.D, MountainMath Software and Analytics
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S18: Indigenous Relations: How NOT to Tick a Box

Learn to lead with a culturally sensitive introduction to First Nations leadership, and start a business relationship off on the right foot. All too often First Nations are receiving email and phone calls from groups who need to say they have, or tried to, engage without putting in much actual effort. A respectful approach acknowledges Traditional Territories, cultural practices and leads with face-to-face introductions. This session explores ways to build meaningful relationships with First Nations that can lead to authentic, successful partnerships.

Charla Huber, Communications and Indigenous Relations, M'akola Group of Societies; and Russ Chipps, Beecher Bay First Nation
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S19: Creativity and Storytelling in Trauma Healing

This session is currently full.
Healing from trauma depends on our ability to interact creatively with the stories we tell ourselves about who we are. The symbols, archetypes, and metaphors of storytelling are powerful methods of grappling with difficult experiences, and creative practices offer many pathways of illumination and healing. This workshop explores storytelling practices (at the National September 11 Memorial and Museum, Turning Point Recovery Society and the Childhood War Museum) and their use in healing from the trauma of addictions, terrorism and war.

Presenters: Ross Laird, Consultant - Professional Development, Laird Associates; Connell Green, Turning Point Recovery Society
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S20: Staying Alive, Staying Connected

Those of us engaged in housing support work in this moment are susceptible to feeling disconnected, overwhelmed, and full of dread. Feelings that can interfere with our ability to show up in the ways they want. In this session for front line and supervising staff, we will explore strategies for resisting “burnout” and helping ourselves, as well as our peers and communities, stay alive and sustained in our challenging environments.

 Facilitator: Sacha Médiné, Counsellor & Community Worker
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S21: Technology and Canadian Social Housing

How does technology affect the management of an organization? Is the investment in software warranted? What are important considerations regarding change management during the implementation of new software? Let us show you what the latest technology trends are in the market, how you can simplify your operations and cut overhead with easy-to-use tech tips, and how to guide your staff through the change management caused by technology. 

Presenter: Peter Altobelli, Vice President and General Manager - Sales, Yardi Canada; and Sean Bremner, Maintenance Director, Baptist Housing
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S22: Key steps Effective Energy Efficiency Retrofit Project

Want to save money with fewer headaches? This session will be led by industry experts who will discuss how to identify and carry out lighting and boiler retrofit projects to maximize incentive funding, energy savings and occupant comfort while minimizing project, maintenance, and operating costs. The experts will help participants understand how to plan for upcoming retrofit projects, and how to avoid potential pitfalls. 

Presenters: Steve Arnold, Director of Operations, BES, and Randy Browning, Lighting Specialist, Standardpro 
11/19/2017 2:00 PM - 11/19/2017 3:15 PM

S23: Managing Legal Risks for Boards

As a non-profit housing society board member, one of your roles is to ensure that the range of legal risks faced by your organization are effectively managed.  This workshop will introduce participants to a systematic approach for identifying, mitigating and managing your organization's legal risks.  Participants will also be given the opportunity to engage in a number of facilitated exercises that apply this systematic approach to your organization's specific legal risks.

Presenter: Michael Litchfield, Managing Director, Thinklab Legal Education and Training 
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

3:45 PM - 4:45 PM

S24: 12 Affordable Housing Ideas for Non-Profit Organization

This sessions is currently full.
As a former CMHC official turned private-sector architect/planner/developer, Michael Geller often speaks to diverse audiences on how best to create affordable housing. Using illustrated case studies from around the world, this presentation will offer 12 original affordable housing design ideas specifically applicable to non-profit organizations. It will appeal to a broad range of individuals interested in creating innovative new developments, or the regeneration of older projects.

Presenter: Michael Geller, President, The Geller Group.
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

S25: Inclusive and Affordable Living, One Year In

Chorus, an inclusive and affordable rental apartment featuring 20 homes for people who have developmental disabilities and 51 homes for the general public, was completed in August, 2016. One year later tenants are experiencing growth in many areas of their lives. As tenants, family members and support staff share their stories participants will learn how living independently has affected tenants and their families, as well as the lessons learned by support staff during the first year.
Presenters: Doug Tennant, Executive Director, Semiahmoo House Society; Nolda Ware, Manager of Person-Centred Practices; Marie Sabine, Parent Advocate; Krista Milne, Tenant; and Michaela Robinson, Tenant
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

S27: Towards Understanding Community Functioning in Housing

Housing First (HF) is a service model that has generated positive results in housing stability. However, providers and policy makers often question what comes next, and what HF tenants do with their lives. This session will present an overview of new realist approaches to evaluation, discuss the results of a realist review on HF and community functioning, and stimulate dialogue and insights on community from the first-hand experiences of formerly homeless persons in HF.  

Presenters: Faith Eiboff, PhD Candidate, UBC; Justin Jagosh, PhD, Director, Centre for Advancement in Realist Evaluation and Synthesis (CARES), University of Liverpool; and Colleen Moyneur and Nicholas Wennington, Members of Vancouver's Housing First Speakers Bureau
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

S28: Effective Marketing for the Small NP Organization

Effective Marketing for the Small Non-Profit Organization - How do you get the word out about your organization without paying the high cost of media advertising? If you work for a small but mighty organization there are many ways to get the community to know the value of your services. In this interactive session, we will discuss the strategies that will bring in the best results for you. Participants will take home a grocery list of good ideas to use.

Presenter: Laurie Mueller, Consultant, The Growing Edge
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

S29: Housing Operations Programs: Earn $, Save $

BCNPHA program partners go the extra mile to support societies around housing operations. Experts and BCNPHA staff will be on hand to answer questions and offer solutions to your housing issues for you and your tenants on a range of topics including insurance, investments, benefits, communications, property management, repairs and the new building remediation program. Participants will learn about BCNPHA member programs and services that create revenue and save money for your housing society.

Presenter: Arwa Hasan, Marketing and Membership Associate, BCNPHA 
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

S30: Minimizing your Property Tax: Tips for Housing Provider

Feeling squeezed by increasing operating costs? This session highlights strategies for reducing one of the largest annual fixed cost expenses — property taxes. Participants will learn how their properties are currently valued by BC Assessment and the steps they can take to minimize property taxes, including how to negotiate effectively for a fair and minimal value.  

Presenter:  Vance Leschuk, Senior Consultant AEC Property Tax Inc. 
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

S31: Considering Cultural Values in Project Design

This session is currently full.
This session will help participants understand the key role of cultural values in project design. With a record number of societies receiving provincial funding and moving forward with developing new projects, there is an unprecedented opportunity for non-profits to explore ways to integrate Indigenous and racialized community perspectives into both the program and structural development of these new projects. Framed as a dialogue, this session will encourage the audience to bring forward experiences, questions and ideas to supplement the panelist discussion.

Presenters: Kaela Schramm, Director of Projects and Planning at M’akola Development Services; Heather Rock, Project Planner at M’akola Development Services; Kendra Gage, Executive Director, Hulitan Family and Community Services Society; Charla Huber, Communications and Indigenous Relations, M’akola Development Services; and Sacha Medine, Counsellor & Community Worker  
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

S32: How to Write A Fundable M&I Proposal

Do you have capital assets in need of replacement? Do you know about Energy Efficiency Retrofit Program (EERP), Energy Efficiency Interest Program (EEIP), and Modernize and Improvement (M&I) funding and aren’t sure how to access them? This session will cover the basics of writing a capital project funding proposal and building a business case for your project.

Presenter: Kylie Sandham, Manager of Capital Assets, Greater Victoria Housing Society
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

S33: Asset Management: A forward thinking approach

Learn how the benefits of an integrated asset management approach can help make better investment decisions within the affordable housing sector. Gain an understanding of: sustainable management practices through a levels-of-service approach that supports capital planning; how a strategic asset management approach can help define and prioritize investment needs; and how Asset Management fundamentals provide improved visibility of asset information, valuation, acquisition and transfer.  

Presenter: Chris Sainsbury, Senior Manager, KPMG
11/19/2017 3:45 PM - 11/19/2017 4:45 PM

7:00 PM - 10:00 PM

Sector Supper

Doors open at 6:30pm
11/19/2017 7:00 PM - 11/19/2017 10:00 PM