Tuesday - November 21

All presentations posted below are in pdf format. If you presented at the Housing Central 2017 Conference and don't see your presentation listed below, please contact justin@bcnpha.ca

8:30 AM - 10:00 AM

Morning Plenary with Keynote Speaker Al Etmanski

11/21/2017 8:30 AM - 11/21/2017 10:00 AM

10:15 AM - 3:15 PM

T14: Housing Tour 2 - Innovative Housing in the LM

This tour is currently full.
Back by popular demand! We’re running a second tour of housing developments created through partnerships and collaboration in Surrey and Richmond. These unique, inclusive projects have welcomed residents from diverse backgrounds, supporting people with special needs, low-income individuals and those at risk of homelessness. Sites include: The Maxxine Wright Community Health Centre, which supports women who are pregnant or who have very young children at the time of intake who are also impacted by substance use and/ or violence and abuse; Rising Sun Villas which incorporates socially innovative design for affordable home ownership in Surrey; Quibble Creek & The Phoenix Centre an Integrated Health and Transition Housing Centre consisting of 52 furnished studio apartments; and the Storeys, a 129 unit, 14-story affordable and supportive housing development which houses low-to-moderate-income residents including families, adults with mental health challenges, seniors and adults in recovery from addiction. Tour runs from 10:15 am to 3:15 pm 

11/21/2017 10:15 AM - 11/21/2017 3:15 PM

T15: Housing Tour 3 - Walking Tour of Downtown Vancouver

This tour is currently full.
This adventurous tour will take you through a number of housing developments, across a range of housing types, in Downtown Vancouver. With a special focus on social enterprise, this tour will offer insights into innovative practices that housing providers have developed to supplement revenues as well as provide meaningful social outcomes such as deepened levels of housing affordability, employment opportunities, and skills development. Bring a comfortable pair of shoes and get ready to enjoy the sights and fresh air – come rain, snow or shine!

Sites include: Vancouver Native Housing Society’s Skwachays Lodge and Residence, which features two social enterprises (a fair trade gallery and a boutique hotel), as well as 24 shelter rate apartments for Aboriginal artists. East Van Roasters, a 16 seat café, bean-to-bar chocolate and coffee roaster which offers residents living in the Rainier Hotel training and employment opportunities. The Window Community Art Shop, a retail space and initiative which delivers employment and mentorship programs to women in the DTES and supports PHS Community Services Society’s mission to deliver housing and services to those living in the DTES.

Tour runs from 10:15 a.m. to 3:15 p.m.

11/21/2017 10:15 AM - 11/21/2017 3:15 PM

10:30 AM - 12:00 PM

T01: Dialogue With Thought Leaders - Social change movements

Social change movements - Join keynote Al Etmanski, with co-facilitators Ross Chilton and Jack Styan, for an in-depth and engaging conversation about how housing providers can bring about social change through collective impact. Explore key issues such as: how to bring healing, honour and home to the lives of residents through community and housing design, beauty and art; the benefits of diversity in housing; and advancing social objectives. Bring your questions, challenges, ideas, and “ah-ha moments” for a thought-provoking dialogue.

Presenters: Al Etmanski, Community Organizer & Social Entrepreneur; Jack Styan, Vice President, Strategic Initiatives, Community Living BC; and Ross Chilton, CEO, Community Living Society

11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T02: The New Societies Act

The New Societies Act came into force on November 28, 2016 and the 27,000 societies in BC will have two years to file their Transition Application. This workshop will provide useful information on the bylaw and policy changes necessary for your organization to effectively make the transition, including information specific to non-profit housing providers.

Presenter: Martha Rans, Lawyer, Law for Non-Profits
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T03: Skill Sets & Core Competencies | Future of the Sector

One of the most important adaptations for the housing sector as a whole is renewal of skill sets and core competencies to drive business sustainability. This session will discuss questions arising from new research by Housing Partnership Canada and CIH Canada: 

1) How are leading housing organizations in Canada responding to changes in government policy and market factors, in terms of their organizational culture? 
2) What are the skills and competencies that housing organizations need to equip themselves with to future-proof their business?

Presenters: Shayne Ramsay, Chair, Housing Partnership Canada; and Greg Dewling, CEO, Capital Region Housing Corporation
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T04: Ask The Lawyers

 Get answers to the questions you’ve always had about legal marijuana, human rights, privacy, governance, the RTA, CRA charity rules and non-profit rules or anything else you want to have answered. Our legal experts will provide their opinions, and they may even agree from time to time.  Registrants for this session will be sent an email in the fall asking them to pre-submit their questions. 

Presenters: Thom Armstrong, Executive Director, CHFBC; Grant Haddock, Principal & Lawyer, Haddock & Company; Michael Litchfield, Managing Director, Thinklab Legal Education and Training; and Margaret Mason, Partner, Norton Rose Fulbright Canada LLP
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T05: Developing New Housing with a Strata Partner

Many new non-profit housing developments are part of a strata agreement, either with government or with other development partners. Understanding how to structure these agreements, and what your responsibilities are, will ensure that your new development isn't hampered by administrative delays and hassles. Join the Condominium Homeowners Association, BC Housing and an experienced non-profit developer for a discussion about the Strata Property Act and your strata agreements with BC Housing.

Presenters: Tony Gioventu, Executive Director, CHOA, John Fraser, Associate Counsel, Singleton Urquhart LLP and BCH
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T06: Employee Mngmt: From Counselling through Termination

If you’re struggling with employee performance issues, or are facing the prospect of terminating a staff member and you’re not sure of the rules around firing and severance, this session will guide you through the challenges ahead by teaching you: effective tips on performance management and progressive discipline; employer obligations in response to complaints and best investigation practices; when an employee can be “fired” without notice or severance; and when you need to provide termination notice or severance and how much.

Presenters: Greg Miller, President, Crowflight Consulting Services; and Geoffrey Howard, Lawyer, Roper Greyell LLP.
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T07: Mental Health First Aid: An Overview

This session will provide an introduction to Mental Health First Aid (MHFA) Canada's course, an evidence-based program of the Mental Health Commission of Canada. MHFA is the help provided to a person developing a mental health problem or experiencing a mental health crisis. Participants will be provided with a course overview, which includes crisis strategy and management, interventions and self-care and resources. Learn some key facts about mental health, and how this program can benefit housing providers and tenants.

 Donna Bonertz, Employment & Rehabilitation Coordinator, New View Society 
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T08: Track, Understand & Address Homelessness Through HIFIS

No on-site registrations accepted. Session limited to 35 participants and runs from 10:30 am to 5 pm.
Conflict is a prevalent, yet often stressful part of any workplace. In this full-day session, you will be introduced to the concepts and skills of collaborative conflict resolution to better manage conflict dynamics, and explore factors that escalate and de-escalate conflict. Note: Upon completion of this session, participants will earn 0.5 credits towards the JIBC’s Conflict Resolution Certificate Program.  

Participants must complete a preparatory assignment (emailed before the session) and commit to staying the entire duration to earn credit. 
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T09: Overdose Recognition, Response and Data Collection

Learn how to recognize and respond to an overdose using the SAVE ME steps and naloxone
administration in this informative, hands-on session. You’ll also learn how data can help target efforts around overdose prevention and naloxone training, and how your housing site should be collecting data. You will leave this session with education and resources to build capacity and empower your tenants, staff and housing teams.

Presenters: Sally Kupp, Clinical Nurse Educator, Illicit Drug Overdose Response; Sarah Levine, Harm Reduction & Sexual Health Nurse Educator; Rebecca Thomas, Project Coordinator, Illicit Drug Overdose Response, VCH ; and Jamie Billingham, Consultant 
11/21/2017 10:30 AM - 11/21/2017 12:00 PM


This is a full day session.
In this full-day, hands-on course, you’ll learn how to assess and help someone suffering from:
• Heart attack and angina
• Stroke and TIA
• Major bleeding
• Shock
• Minor tissue Injuries and burns
• Respiratory emergencies: asthma, aspiration, hyperventilation and anaphylaxis. You’ll also learn CPR for adults. All participants who successfully complete the course will receive an Emergency First Aid with CPR-A certification card.
11/21/2017 10:30 AM - 11/21/2017 5:30 PM

T11: Energy Efficient and Resilient Homes

an organization that supports Indigenous communities working to save energy and improve housing - will discuss ways to create energy efficient and resilient homes. Community Power will share case studies of communities making progress toward their sustainability and self-sufficiency goals, while BC Housing will discuss the expected impacts of extreme weather on social housing (such as hot weather and flooding), and tools for strengthening community resilience, including building adaptation measures and extreme heat events response.

Presenters: Janna Janzen, Strategic Advisor, Communications and Funding, Community Power; and Magdalena Szpala, Senior Strategic Advisor - Sustainability, BC Housing
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T12: Creating a Capital Plan

This session is currently full.
This workshop will teach participants how to create a capital plan using BCNPHA’s Capital Planning Template, Asset Planner software and sample data. It is optional to bring your own laptop to learn, hands-on, how to use these tools in your own work environment.

Presenter: Warren Jacobs, Manager, Capital Planning, BCNPHA
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

T13: Reduce Costs With Benchmarking & Building Audits

Do you know if you’re spending too much on electricity, natural gas, and water? To help answer this question, participants will explore benchmarking and monitoring key performance indicators to help your society understand where your money is going. This session will also discuss how benchmarking relates to energy audits and building condition assessments, and how these two tools can help make the business case for funding and integrate your project plans into your capital plan.

Presenters: Kylie Sandham, Manager of Capital Assets, Greater Victoria Housing Society; and Brian Jung, Asset Management Coordinator, BCNPHA
11/21/2017 10:30 AM - 11/21/2017 12:00 PM

12:00 PM - 2:00 PM

Lunch Plenary with Keynote Waneek Horn-Miller

11/21/2017 12:00 PM - 11/21/2017 2:00 PM

2:00 PM - 3:15 PM

T16: Dialogue with Thought Leaders-Reconciliation in housing

Join afternoon keynote Waneek Horn-Miller in a collaborative dialogue that increases understanding of our shared history, and explores the meaning of reconciliation. What kind of concrete action is needed to make reconciliation a reality? What can we do to make it happen in our operations and what does it mean to adopt the principles of reconciliation for our day-to-day work in housing?

Presenters: Waneek Horn-Miller, Advocate; and Margaret Pfoh, Aboriginal Housing Management Association with welcome and prayer conducted by Rosanna McGregor, President, AHMA
11/21/2017 2:00 PM - 11/21/2017 3:15 PM

T17: Strategic Models for Affordable Housing Development

This session is currently full.
The development of new affordable housing is increasingly complex, and even the recent re-engagement of all levels of government won’t be sufficient to meet our existing and future demand. This session will focus on new models of housing development and replacement strategies that don’t require government funding, and which are becoming more important as our sector modernizes and acquires more equity. Join us in learning how three different organizations are contending with the supply side of affordable housing.

Presenters: Kaye Melliship, Greater Victoria Housing Society; Greg Dewling, Capital Region Housing Corporation; Kira Gerwing, Manager, Community Investment, Vancity and Marla Zucht, General Manager, Whistler Housing Authority
11/21/2017 2:00 PM - 11/21/2017 3:15 PM

T18: Redevelopment: Understand the Tax Rules 4 Collaboration

We are seeing many types of entities looking to redevelop existing sites for multiple uses including adaptive housing, affordable housing and market housing. Join this session to understand the tax status, and regulation, of the various organizations intending to collaborate and how they are crucial to the structuring of the development. 

Margaret Mason, Partner, Norton Rose Fulbright Canada LLP
11/21/2017 2:00 PM - 11/21/2017 3:15 PM

T19: Defining and Measuring a Strong Non-Profit Sector

BC Housing and BCNPHA are working together to define the qualities of a strong non-profit sector. Within the sector, we often speak of our strengths and capacity, but what are these strengths specifically? And how do we measure them? Join BC Housing and BCNPHA to learn more about the results of our early work, and to discuss what the best performance measurements are for tracking our progress toward a strong sector.

Presenters: John Bell, Chief Advisor, Strategic Planning; Tammy Bennett, Manager Performance Measurement, BC Housing; Jill Atkey, BCNPHA
11/21/2017 2:00 PM - 11/21/2017 3:15 PM

T20: Solutions for Homeless w/Disabilities&Complex Needs

Hear stories and discuss solutions on housing people with developmental challenges and complex needs in a process facilitated by Vantage Point. To house individuals with overlapping complex needs, many of whom are experiencing homelessness, we need suitable housing units and client-centered collaboration of housing and all relevant service providers.

Let’s discuss what a coordinated response may look like.


Jai Birdi, Director of Regional Operations - South Fraser Region, Community Living BC; Jen Hirsch, Executive Director of Programs and Client Services, The John Howard Society of the Lower Mainland; Dave Brown, Community Services Manager-Surrey, Lookout Housing and Health Society; Cheryl Blake, Integrated Services Manager, Community Living BC; and Mark Friesen, Consulting Manager, Vantage Point

11/21/2017 2:00 PM - 11/21/2017 3:15 PM

T21: Hoarding: Impacts for Non-Profit Housing Providers

Hoarding is a complex and challenging psychological disorder that may lead to negative consequences for both the individual and the community. This session provides information about how to help tenants with hoarding behavior, how to access community resources, the role of home visits, and information about when to contact health, fire or other authorities.
Presenters: Kate Kysow, master's student, Centre for the Collaborative Research on Hoarding, University of British Columbia; Dr. Christiana Bratiotis, Assistant Professor, UBC School of Social Work; and Doug Booth, Captain, Fire Prevention Division, Vancouver Fire & Rescue Services
11/21/2017 2:00 PM - 11/21/2017 3:15 PM

T22: Employment Law: An Overview for Managers and Leaders

This session will provide a summary of employment law basics for employers, highlighting effective practices – and the most common pitfalls to avoid – in hiring employees and ending the employment relationship. Participants will be provided the tools to identify and navigate the challenges associated with managing employee teams of any size.

Presenter: Natasha Jategaonkar, Associate, Mathews, Dinsdale & Clark LLP.
11/21/2017 2:00 PM - 11/21/2017 3:15 PM

T23: Systems Mapping

This session is currently full.
How is a lack of clean drinking water in Africa related to affordable housing in Canada? They are both complex, adaptive systems. Come learn how Engineers Without Borders Canada uses systems mapping to better understand complex systems like affordable housing. In this interactive session you’ll learn how to create a systems map and see how complex, dynamic systems really work. You’ll leave able to identify potential leverage points and make real changes in your society and in the sector. 

Presenter: Mike Gamble, Asset Management Coordinator, BCNPHA 
11/21/2017 2:00 PM - 11/21/2017 3:15 PM

T24: Toward Health & Well-Being through Cultural Community

This "outside the box" pilot program is rooted in cultural strategies and approaches that re-imagine practice in order to better respond to the needs of 20 high-risk priority Aboriginal homeless in Victoria. The program has been designed to create a culturally specific model of care that will influence future planning and inform leading practice. Participants will learn about: challenges and opportunities within the program; how to engage partners and strengthen relationships; cultural sensitivity and de-colonization; and thinking outside the box.

Fran Hunt-Jinnouchi, Executive Director, Aboriginal Coalition to End Homelessness; Kathy Stinson, Chief Executive Officer, Victoria Cool Aid Society; Candice MacDonald, Manager - Supportive Housing Services; Jessica One-Spot Whitney, Indigenous Client Support Worker; and Kevin O'Brien, Housing Coordinator 
11/21/2017 2:00 PM - 11/21/2017 3:15 PM

3:45 PM - 4:45 PM

T28: Opportunity for the Sector in BC: Life Lease Housing

There are 300 life lease housing projects from BC to Ontario. Only 20 of them are in BC, but it’s where nearly a quarter of residents aged 65+ live. What can we learn from our eastern cousins, and how can non-profit organizations create revenue for themselves while providing excellent housing options for our aging population? Participants will learn about the nature of sponsors, about rural/urban perspectives and about operational differences.

Presenter: Kate Mancer, Director, Terra Lumina Life Lease
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T29: Directors and Officers Insurance: Are you Covered?

In today’s world, stakeholders have far greater forms of remedy against leadership and organizations, and claims are increasing. Are you adequately protected? This session will provide participants (paid or voluntary directors and officers) with a clear picture of their potential liabilities, and how to protect personal and organizational assets. Participants will leave the session with an understanding of the duties of care of officers and directors, the right coverage, and the current directors' and officers' insurance market.
Presenters: Mark Virgin, Founding/Managing Partner, Stevens Virgin LLP; and Kingsley Chow, Senior Vice President, Marsh Canada Ltd.
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T30: Introducing Fundraising: Taking Prgms to the Next Level

 In four years, Alouette Addictions Services increased annual revenues from $10,000 to more than $60,000 in 2017. Previous to this, the agency did no fundraising. Fundraising can take your programs to the next level and help all of your clients. Attend this session to learn: what you need to know before starting a fundraising initiative; aspects to consider when looking at fundraising for your agency; and building donor and board member relationships.

Presenters: Annika Polegato, Executive Director, Alouette Addictions Services, and Melissa Teboekerst, Housing Supervisor, Alouette Addictions Services 
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T31: Employment Law: Emerging Issues for Managers & Leaders

This session will explore new and emerging workplace issues such as misuse of social media, legalization of marijuana, and allegations of bullying and harassment. Participants will leave with strategies and best practices to address changing times.

Presenter: Natasha Jategaonkar, Associate, Mathews, Dinsdale & Clark LLP

11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T32: Living Together in Multi-Family Housing

This session will bring together research and ideas on how to build both the physical and social aspects of multi-family housing, which fosters livability in density for a variety of household types in Vancouver. Panelists will introduce their work and discuss how to create resilient livability and foster social connection in the design and operation of new multi-family housing.

Presenters: Paty Rios, Project Manager, Happy City; Allison Dunnet, Planner, Housing Policy, City of Vancouver; Keltie Craig, Social Planner, Healthy City Strategy, City of Vancouver, Aylin Tavakoli, Planning Assistant at City of Vancouver
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T33: Gatekeeper Training: An Overview

Suicide in BC is a cumulative tragedy. Every year there are more than 500 deaths by suicide throughout the province. This session will provide an overview of the Canadian Mental Health Association’s Community Gatekeeper training program. Learn the facts about suicide and prevention, and how this program can benefit housing providers and tenants alike. Hear how this program can help build a Suicide Safer community and how you may help save a life in your housing community. 

Presenter: Dammy Damstrom-Albach, Manager, Gatekeeper Training Project, CMHA BC 
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T34: Partnerships to Successfully House People with an ABI

Fraser Health Authority, LLSCHS, and Cheshire Homes Society of BC have worked together to successfully house persons with an acquired brain injury. With daily supports, the clients have thrived while being housed affordably. And within the partnership’s culture of mutual learning and cooperation, the organizations have been able to gain knowledge from the strengths each brings to the table. Hear about how these success stories go beyond support and housing to forming bonds, friendship and trust within our community.

Presenters: Jeanette Dagenais, Executive Director, Langley Lions Senior Citizens Housing Society; Mark Streibel, Social Worker, FHA; and Kate Layard, Director of Client Services, Cheshire Homes Society of BC
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T35: The Rules for Fundraising by Charities/NPOs

For those organizations that are registered charities, understanding the views of the Canada Revenue Agency regarding the costs and types of fundraising, as well as other sectoral issues, is vital. For non-profit organizations, the rules are very restrictive. In this session, we’ll examine the regulatory environment (which includes different rules for charities and for non-profits) so that both are able to comply and maintain their tax exempt status.

Presenters: Michael Blatchford, Partner, Norton Rose Fulbright Canada LLP; and Bryann Millman, Associate, Norton Rose Fulbright 
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T36: Supporting Indigenous Families and the Healing Process

In this session, M’akola Housing Society and Hulitan Family Community Services Society will share how their partnership works toward providing culturally sensitive services to the Aboriginal community. Housing is healing, and the ability to create opportunities to support families while being mindful of Aboriginal traditions is an important focus for both societies. The presentation will focus on the partnership model, stories of success and questions from the participants.

Presenters: Michele Nault McIsaac, Director of Programs & Special Projects, M’akola Housing Society; and Kendra Gage, Executive Director, Hulitan Family and Community Services Society
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T37: Cities & Non-Profits Collaborating - Affordable Housing

Learn about the City of Langford’s approach to supporting development, and especially affordable housing, and see how the support of mixed-use and infill/high-density developments has enhanced the amount and quality of affordable housing in that city. This panel will highlight two housing projects in Langford where M’akola has leveraged legacy affordable housing to offer higher density housing serving more families in need, while also providing much needed commercial space for Aboriginal service providers and social enterprise.

Presenters: Kevin Albers, CEO, M’akola Development Services; and Matthew Baldwin, Director of City Planning, City of Langford
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T38: Portfolio Planner Software

This presentation will give participants an overview of AHMA’s Portfolio Planner software (soon to be released) that will be offered for Aboriginal and non-Aboriginal housing providers. Expiry of agreements is inevitable and the non-profit sector must be prepared; Portfolio Planner will provide you with a set of tools and a logical approach to help you plan the future of your portfolio. 

Presenter: Nizar Laarif, Business Manager,  Aborignal Housing Management Association
11/21/2017 3:45 PM - 11/21/2017 4:45 PM

T39: The "Impossible" Reno

Terra Asset Management leaders will offer participants a practical guide, detailing attainable milestones through the use of case studies of recent renovation projects, to help co-operatives and other housing operators assess, organize funding for and complete necessary renovations to their building assets.

Presenters: Christian Menard, General Manager, Terra Asset Management; and Stuart Thomas, Principal, Terra Housing
11/21/2017 3:45 PM - 11/21/2017 4:45 PM